Set up your router
Need help connecting?
Struggling to set up your router? Let us help you out, we’ll have you online in no time!
Watch the video to see how to set up your Fibre router, or read our step by step guides.
Set up your Fibre router.
Connect your Fibre router
On the back of your router, you will see five ports, one blue (WAN port) and 4 orange (LAN ports)
First things first. Plug your router in and make sure it is switched on. Then connect it to your ONT with an Ethernet cable via the blue port on the back of the router, this will connect your router to the internet.
Connect your device to the router via cable or WiFi
Via Cable
Simply connect your PC to any of the orange ports on the router with a LAN cable.
Via Wifi
If you’d prefer to use WiFi, you need to check under your router for the WiFi network name, which may be called an SSID and the Password or security key. These are the default login details for the network.
On your device, find the network that matches the SSID on the bottom of your router and connect to it using the password.
Personalise your WiFi settings
Now that you’ve connected your device to your router you’ll want to change the network name and password to make connecting devices easier.
Log into your router
Open your internet browser and type 192.168.0.1 in the address bar and press enter. This will take you to a TP-Link page.
Log into the TP-Link page, the username and password are both admin, all lowercase
Change your WiFi network name
Click on the left menu option labeled Wireless 5GHz, then click on Basic Settings.
Rename your WiFi network to whatever you’d like by editing Wireless Network Name. Once you have renamed your network, click Save.
Change your WiFi password
Click on the left menu option labeled Wireless 5GHz, then click on Wireless Security.
Remove the current text within the Wireless password field and enter your new password. Click Save to finish your setup.
Follow the same steps on the *Wireless 2.4GHz* menu option as not all devices can connect to 5GHz WiFi.
Router Warranty
Please note this routers warranty is for one year from receipt. The warranty covers only manufacturing flaws and not damage due to external factors (such as water damage). If you feel your router is faulty, the RMA process is as follows:
1. Log a ticket via support (support@rsaweb.net). They will do first-line troubleshooting with you remotely.
2. Support will decide if the router is faulty and send the ticket to our logistics team.
3. Our logistics team will contact you for the collection of your old device, and replacement of your new device.
4. We will perform on-site testing of the old device.
5. If the device is found to be faulty, we will return it to the supplier
6. If the manufacturer finds that the fault is due to external forces by the client, then our logistics team will contact you to discuss further costs.
7. The router is free to use but remains the property of RSAWEB for the duration of your service. We fully insure your free-to-use router, so in the event of accidental damage or theft, we will replace it (T’s & C’s Apply). Should you cancel your services at any time, the router can be purchased from RSAWEB at the retail value at the time of cancellation or returned to RSAWEB in its original condition. Please include your name and RSAWEB customer code when returning your router. If we do not receive your router within the 10-day router-return period, you will be billed for it, and it will become your own. The router will no longer be insured by RSAWEB, and we will not accept responsibility for any damage or defaults. No router returns will be accepted any later than 10 days after your account was deactivated. All courier costs involved in returning the router are for your own account. You will be charged the original retail value of the router should you fail to comply. Please ensure that the LAN cable, power cable and anything else included in the router box is returned, as you can be billed for any missing items. RSAWEB routers are recycled, as part of our effort to reduce our carbon footprint, we refurbish our pre-owned routers. Rest assured that it has been cleaned, checked, and restored to “good as new” status.
That’s it, now you’re all set to do what you love online. If you do get stuck, our support heroes are always ready to help, just give us a call at 0874700000 or chat with us online.
